FAQ
How long does processing take?
Because all of our products are handmade in small batches, processing times may vary depending on order volume. Most orders are processed within 3–7 business days unless otherwise stated during launches or holidays.
What wax do you use in your candles?
We use a premium coconut soy wax blend paired with lead-free cotton wicks for a clean and long-lasting burn experience.
Are your products handmade?
Yes! Every product at Uyum Scents is handcrafted in small batches with care and attention to detail.
Are your fragrance oils phthalate-free?
Yes — we use high-quality fragrance oils that are phthalate-free.
Do you offer custom or party favor orders?
Yes! We love creating custom orders for weddings, baby showers, birthdays, corporate events, and more. You can contact us through our website inquiry form or email us directly for more information.
How can I make my candle last longer?
For the best burn experience, allow your candle to create a full melt pool during the first burn (about 2–4 hours), trim your wick before each use, and avoid burning longer than 4 hours at a time.
Do you offer local pickup?
Local pickup may be available for certain orders and launches. If available, the option will appear at checkout.
What if I have an issue with my order?
Customer experience means everything to us. If there is an issue with your order, please reach out to us within 48 hours of delivery and we will do our best to help.
Are your products safe for sensitive skin?
Our body care products are made with carefully selected ingredients, but we always recommend performing a patch test first, especially for sensitive skin.
How can I stay updated on launches and restocks?
You can join our email list and follow us on Instagram for new launches, restocks, exclusive offers, and behind-the-scenes content from Uyum Scents.